1.1.1  Definitions
The term ‘OFM’ or ‘us’ or ‘we’ on our website refers to OFM Consultants B.V., which is registered in the Netherlands under KvK-number 76948269, with a registered office at Schiphol Boulevard 127, 1118 BG, Schiphol. The term ‘you’ refers to the user or viewer of our website.

 1.1.2  Governing law
Although we service clients globally across various jurisdictions, our main office is located in the Netherlands, and as such, our privacy policies, terms of use, disclaimers as well as your use of our website are subject to Dutch Law and EU Legal Guidelines. Any dispute arising from the use of our website will fall within the exclusive jurisdiction of Dutch courts.

1.1.3  Your consent
You acknowledge that you have read, understood, and will be bound by the terms and conditions set out in our terms of use, our disclaimer, and our privacy policy. If you disagree with any part of these terms of use, please do not use our website.

1.1.4  Access to our site
We reserve the right to make changes to our website to reflect changes to our products, services, or business priorities without prior notice. We may suspend or limit access to certain pages or withdraw our site completely at our discretion without prior notice.

1.1.5  Content of our site
Our website, its designs, and its content are owned by us or licensed to us. Unauthorized use, reproduction, or distribution of any material of our site is prohibited and may lead to a claim for damages.

1.1.6  Liability
We exclude all liability and responsibility for any type of damage or amount of loss that may result from the use of our site or its contents, including the inability to use our site.

1.1.7  Report fraud
Should you suspect or have any knowledge of copyright infringement, fraudulent representation, or use of our company name, please email us at: compliance@ofmconsultants.com.

For questions regarding our site or your use of our site, please email us at: info@ofmconsultants.com.

2.1.   PRIVACY

2.1.1. Confidentiality
The types of information we collect from users will depend on how our site is used. We are committed to ensuring the information we receive is treated as strictly confidential. We never share personal information with any third parties unless we are obligated by law.

2.1.2. Anonymous information
We may collect anonymous information from users visiting our website in order to monitor and improve our site’s performance. This information is not personal identifiable information and is limited to statistical data for measuring activity on our website.

2.1.3. Personal information
Personal identifiable information can be provided to us by users if they wish to contact us directly or via our online enquiry form. This information could include a user’s name, contact information, country of origin, and company name. Our use of this information is limited to processing and fulfilling your enquiry or request.

2.2.   COOKIES

2.2.1. What is a cookie
A cookie is a file containing a small amount of information sent to your Internet browser when you access a web site.

2.2.2. How we use cookies
We only use session cookies, which are used to store database information, personal custom page settings, and browser preferences temporarily. Session cookies automatically expire when you close your Internet browser.

2.2.3. Why we use cookies
We use session cookies because they provide us with statistical data about how people use our site. This allows us to monitor our site’s performance and improve user experience. Session cookies do not provide us or allow us to store any personal information about you.

2.3.   FEEDBACK AND COMPLAINTS

2.3.1. Submitting complaints
We are committed to providing our clients with a positive experience. Should you be dissatisfied in any way, you can make a complaint with the senior executive responsible for your assignment, who will aim to resolve it fairly. We aim to resolve complaints promptly. If this is not possible, we will be in touch with you to update you on its progress.

2.3.2. Complaints resolution
We strive to resolve complaints within a period of eight weeks. Some matters could require more time to resolve; in that case you will be kept informed. Should your complaint not have been resolved to your satisfaction, you may decide to refer the matter to the EU Ombudsman Service..

2.4.   ETHICAL PRACTICES

2.4.1. Integrity principle
We have a responsibility to maintain ethical business standards across all markets in which we operate and act with integrity in all our business dealings. Our duty towards our employees, business relationships, and project stakeholders requires us to remain vigilant in the detection and prevention of unethical or illegal practices.

2.4.2. Conflicts of interest
We recognise that conflicts of interest can arise in the kind of business we undertake as consultants. We place great importance on the ability to identify and address actual or potential conflicts of interest in order to avoid any situations that could negatively affect our clients.

2.4.3. Corruption
We do not engage in or tolerate bribery or corruption in any form within our business or within the organisations with which we deal. All levels of our organisation are required to comply with this policy when carrying out work on our behalf. Our employees are obliged to report any acts of bribery and corruption to our compliance department for investigation.

2.4.4. Reporting unethical practices
If you have witnessed or are aware of any situation or project in which we participate that could involve an actual or potential breach of ethical conduct, even in appearance, we encourage you to bring this matter to our attention by email at: compliance@ofmconsultants.com. Reports will be processed discretely and with strict confidentiality.

2.4.5. What to report
Unethical conduct could include various forms of abuse, fraud, conflicts of interest, corruption, etc. We are obliged to investigate these reports to confirm the validity of each case before we can address them.

2.4.6. How we respond
We commit to resolving reported cases fairly and in accordance with governing laws. We realize that sometimes we might not be able to address or resolve reports of misconduct to our satisfaction based on local jurisdictions or our mandate within a project. We do, however, reserve the right to terminate our project participation as per our terms and conditions and refer misconduct to relevant authorities.

3.1.1. Website disclaimer
The information on our site is for general informational purposes only. All information on our site in provided in good faith. We have not verified it and make no guarantee or warranty about its completeness, accuracy, or suitability.

3.1.2. Professional disclaimer
The information on our site is not a substitute for professional business, investment, or development advice. The use or reliance of any information contained on this site is solely at your own risk. As such, you are encouraged to ensure you are properly informed before taking any actions based upon the information on our site.